Consumer Information

IMPORTANT!

Make sure you read and understand the terms and conditions when purchasing a Vehicle Service Contract and keep the following points in mind:

VEHICLE SERVICE CONTRACT/LIMITED WARRANTY

Understand the difference between a Vehicle Service Contract and a Limited Warranty.

COVERAGE

Find out exactly what components are covered and what parts and conditions are excluded from coverage.

PLANS & TERMS AVAILABLE

Ask to be shown all the different types of plans and terms available. When selecting a plan make sure that the coverage selected is right for the vehicle you are purchasing, based on your specific needs.

DEDUCTIBLE

Understand what deductible will apply to your contract. Know if there is one deductible for an entire repair visit or does each component group require a deductible?

REPAIR FACILITY

Are there any restrictions on which repair facility you may take your vehicle for repairs?

ROUTINE MAINTENANCE

Understand your responsibilities for service and maintenance. (Most Vehicle Service Contracts do not cover routine maintenance.)

ADDITIONAL BENEFITS

Know if your vehicle service contract has coverage (or reimbursement) for the following items: towing, rental car and emergency road service, etc.

TRANSFER/CANCELLATION

Make sure your vehicle service contract can be transferred or cancelled.

INSURANCE CARRIER

Ask if the program is insured, the name of the insurer and what A.M. Best rating the insurer currently holds.

NOTE: YOU SHOULD NOT PURCHASE A VEHICLE SERVICE CONTRACT THAT IS INSURED BY AN INSURANCE COMPANY WHOSE NAME YOU DO NOT KNOW AND DOES NOT HOLD AT LEAST A RATING OF “A (EXCELLENT)” FROM A.M. BEST.